Faqs2026-02-20T19:22:53+01:00

Frequently asked questions

General service

Do you serve both private individuals and companies?2025-12-29T16:33:27+01:00

Yes. We offer tailored services for private individuals, families, hotels, companies, and international agencies.

How far in advance should I book?2025-12-29T16:33:11+01:00

Ideally, bookings should be made at least 48 hours in advance, especially during high-demand seasons. However, we do accommodate immediate requests.

Can I book a last-minute transfer?2025-12-29T16:32:56+01:00

Yes, we manage urgent services subject to availability. We recommend contacting us by telephone for immediate assistance.

Do you offer 24-hour service, every day of the year?¿Ofrecen servicio 24 horas, todos los días del año?2025-12-29T16:32:37+01:00

Yes. Our team operates 24/7, 365 days a year, to ensure immediate availability at any time.

What does a private transfer with AutoTransfer del Sol include?2025-12-29T14:41:13+01:00

Includes premium vehicle, professional bilingual chauffeur, punctual pickup at the agreed point, luggage assistance, coordinated route, and completely private and direct service to your destination.

MALAGA AIRPORT (AGP)

Can you collect me at the Executive Aviation Terminal?2026-02-20T19:10:59+01:00

Yes. We will wait for you at the authorised area closest to the aircraft.

What happens if my flight is delayed or arrives earlier?2025-12-29T16:44:04+01:00

We adapt automatically. The chauffeur will adjust the pick-up time without you needing to notify us.

Do you track the flight in real time?2025-12-29T16:43:52+01:00

Yes. We monitor your flight arrival to adjust the pick-up time, with no additional charge for delays.

Where will the chauffeur meet me inside the airport?2025-12-29T16:43:40+01:00

In the arrivals area, in the arrivals hall identified with a sign bearing the name provided to us in advance by the customer. The driver will be identified and will be in contact with you.

Do you provide transfers to Malaga Airport (AGP)?2026-02-20T19:08:06+01:00

Yes. It is one of our main services, with direct pick-up at the arrivals terminal.

PORT OF MALAGA AND CRUISE TERMINAL

Can you manage transfers for groups disembarking together?2025-12-29T16:56:59+01:00

Yes. We have minibuses and vehicles with different seating capacities.

Do you provide transfers to the Cruise Terminal?2026-02-20T19:06:34+01:00

Yes. we serve cruise passengers with direct pick-up at the corresponding terminal, for both individual travellers and groups.

Do you offer transfers to and from the Port of Malaga?2025-12-29T16:56:30+01:00

Yes. We handle both pick-ups and departures at the Port of Malaga, with full coordination of disembarkation schedules.

EXECUTIVE AND CORPORATE SERVICES

Do you work with hotels, agencies, and international companies?2025-12-29T19:51:32+01:00

Yes. We collaborate with high-level national and international companies.

Do you provide transfers for congresses, trade fairs, and events in Malaga?2025-12-29T19:51:06+01:00

Yes. We handle large-scale events at FYCMA, the Congress Palace, and other business centres.

Can I book a chauffeur service by the hour or by the day?2025-12-29T19:50:53+01:00

Yes. The chauffeur remains at your disposal for the agreed time.

Do you offer chauffeur services for executives and companies?2025-12-29T19:50:36+01:00

Yes. It is one of our most requested services. We manage transfers for corporate schedules, meetings, and professional visits.

FLEET AND VEHICLES

Can I request a vehicle for groups?2025-12-29T19:52:49+01:00

Yes. We provide minibuses for 10, 19, 22, 28, 35, and 55 passengers.

Do you offer child seats or booster seats?2025-12-29T19:52:36+01:00

Yes. Upon prior request.

Do you have Bluetooth and dataphone?2026-03-06T19:04:49+01:00

Yes. All vehicles include Bluetooth and dataphone for on-site payment.

How often do you renew your vehicles?2025-12-29T19:52:10+01:00

We renew our vehicles on a regular basis to ensure comfort, an impeccable image, and safety.

What types of vehicles make up your fleet?2025-12-29T19:51:54+01:00

We operate Mercedes S-Class, E-Class, Mercedes V-Class, minibuses, and a coach with capacity from 10 to 55 passengers.

COSTA DEL SOL

Do you provide services for hotels and resorts?2025-12-29T19:54:11+01:00

Yes. We work with high-level establishments throughout the region.

Can you provide transfers to or from Sotogrande or Cadiz?2025-12-29T19:53:55+01:00

Yes. We operate services in neighbouring provinces.

Do you offer services in residential communities and private villas?2025-12-29T19:53:41+01:00

Yes. Recogemos y dejamos en cualquier ubicación dentro de la Costa del Sol.

Do you provide transfers between Malaga and Marbella?2025-12-29T19:53:24+01:00

Yes. It is one of our most requested routes.

Which areas of the Costa del Sol do you operate in?2025-12-29T19:53:08+01:00

We operate in Malaga, Marbella, Estepona, Mijas, Benalmádena, Fuengirola, Torremolinos, Rincón de la Victoria, Sotogrande, and surrounding areas.

GOLF

Can you accompany us during a full day or tournament?2025-12-29T19:54:58+01:00

Yes. We offer waiting time or chauffeur availability by the hour.

Do you have vehicles with space for golf bags?2025-12-29T19:54:44+01:00

Yes. We offer vehicles and minibuses with ample capacity for sports equipment. We also provide the option of adding a trailer if required by the client.

Do you offer transfers to golf courses?2025-12-29T19:54:28+01:00

Yes. We provide transfers to the main golf courses in Malaga and across the rest of the Costa del Sol.

RESERVATIONS, CANCELLATIONS, AND PAYMENTS

Can I request an invoice for my company?2025-12-29T19:57:33+01:00

Yes. We issue invoices for both private individuals and companies.

What is your cancellation policy?2025-12-29T19:57:18+01:00

Free cancellation with a minimum of 48 hours’ notice (subject to service conditions).

Can I modify a confirmed booking?2025-12-29T19:57:04+01:00

Yes, provided there is availability for the new schedule and the change is made at least 24 hours in advance.

What payment methods do you accept?2025-12-29T19:56:01+01:00

Cash, online payment, and on-site card payment.

SECURITY AND CONFIDENTIALITY

What safety measures do you follow during transfers?2025-12-29T19:58:19+01:00

Professional driving, time management, strict maintenance, and regularly renewed vehicles.

Is the service completely discreet?2025-12-29T19:58:07+01:00

Yes. Confidentiality is a fundamental pillar of our work.

Are chauffeurs uniformed and English-speaking?2025-12-29T19:57:54+01:00

Yes. All our chauffeurs are uniformed and speak English.

If you have any further questions, please do not hesitate to contact us.

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